LITTLETON AUTO REPAIR

Took my vehicle in for an oil change and maintenance check. I was pleased that the only thing needed was the oil change. Jeno’s is an honest automotive shop, they certainly have won my business.

Excellent and professional service.

Jeno's is a quality repair facility and their work is excellent, BUT... My only complaint is with expectations. I made an appointment for an oil change, dropping off the car at 7:30am when they opened ( I was the first appointment to arrive of only 2 on the books that day). My expectation is that it should be knocked out in short order and I can get it back asap; the reality is my car was not ready until 3pm, obviously, their expectation, and mine are not the same. Again, please note that they did not promise my car would be ready at any specific time (which is difficult to do anytime) so this is probably more my fault than theirs. And let me be clear, Jeno's provided me with a loaner, something VERY few places provide, so what's the big deal? Well, I drive a Suburban because I have two German Shepards and I am certainly not going to put them into a vehicle that does not belong to me, so my activities were greatly curtailed for the day. To my way way of thinking, why not get what is arguably a fairly quick service out of the way and you have one less car sitting around the lot all day and your loaner back in case you need it, my thought process which is, of course, biased and I certainly have no idea of what their workload and all the other things that pop up in their daily operations (but note, I used to be a service advisor at a new car dealership in the late 80's so I do have some insight as to daily goings on). AGAIN, I have NO complaint with any of the work Jeno's has done on either of my 2 cars that I take there for work, they are an excellent repair facility and you will not be disappointed if you take your car there for work. I will, however, think about my options when doing an oil change in the future on the Suburban.

Trust is the issue and Jeno's has always been the representative of this ideal. They promptly resolved an annoying noise by replacing a fan but also suggested maintenance items that weren't urgent but with time could cause emergent failures. Since this was for my daughter's car, reliability is the one aspect that I want out of the vehicle. I trust their advice and their service. I've been going to Jeno's for over a decade and bring my cars here even though I've since moved over 45 minutes away and there are other shops much closer to me now. But I trust Jeno's and you cannot understate the the feeling you have when you have someone whose advice and service is solid and is aligned with our interest.

Very pleased with the communication about what needed to be done.

They informed me what needed to be done and I am very pleased with the service.

I brought my vehicle in with the fear of engine issues, the Jeno team was prompt in their communication, thorough in their findings, and helpful in their recommendations on the best options moving forward. I will certainly bring my business to them in the future.

Jeno's takes great care of my old truck.

I'm not a car service expert and it's hard to know if what I'm getting is a great value or not. It seems to me that Jeno's looks at repairs through the eyes of the customer and I appreciate that. Jeno's is friendly to work with and focused on my satisfaction - I've taken my car back to have them re-look at a repair they made - they were fine with that, no charge. Wish they were cheaper - alas, none are anymore. I think the value is fair and they communicate well.